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FAQs
The Answers You’ve Been Needing
Contacting Us
We really want to hear from you. We prefer that you send an email to customerservice@genevets.com. Or, you can leave a voicemail at 501.547.4114 and we will get back to you as soon as possible.
Shipping
Our prices include shipping and we ship via parcel post. Expedited shipping rates are available upon request.
Payment Choices
We prefer to send payable invoices via PayPal, which protects your credit card information. We can also accept wire transfers. If you want to send a check, we will process your order when your check clears. Please let us know if these options don't work for you.
Returns
We make every effort to ensure that you get the product you want and need; therefore all sales are final.
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